Booking
Creating and cancelling bookings
How do I cancel or amend my booking?
You can only cancel a booking online if your riding school has opted to allow online cancellations. You can cancel bookings from your dashboard - simply select the "Cancel" button for the corresponding booking. You can only cancel a booking online if you are giving enough notice to your riding school. If you are cancelling at short notice you will need to contact your riding school directly to help with this.
How do Semi-Private lessons work?
Semi-Private lessons are for small groups of riders who want a lesson together but without other riders. To book a semi-private lesson as a group, the first member of your party should select and book into the chosen Semi-Private slot. This rider will then receive an email with a link for the other members of the party to book in with. Simply share this link to other eligible riders.
How do I book block-booking slots?
Your riding centre may require block-booking for some riding slots; Block-booking slots require a series of bookings to be made in one go. These slots are marked with a calendar icon and say "block booking required". When you select a block-booking slot the system will ask you how many slots of that series you wish to book; the available sizes will be determined by your riding centre. Once you select the length of your series the system will add the items to your basket for you.
Please note that block-bookings can only be made sequentially at this time; please contact your riding school directly to book a non-consecutive set of bookings. Likewise, please contact an administrator to cancel a block booking.
Payment and Credit
Payment information and system credit
My Credit is showing as Pending, Awaiting admin approval?
If you had credit with your riding school before they moved to an Equestrian Systems Booking System then an administrator must add your existing credit - please contact your riding school directly to help with this. If you did not have any existing credit then you can top up at any time.
How are my Card details saved? Are they secure?
All of our systems which process card payments use Stripe or GoCardless as the payment processor. We do not store your card details, however we support 'Link with Stripe' which will allow you to securely store your card details using Stripe. Please see this Stripe article for more information.
How do I edit or delete my saved Card details?
If you have stored your payments details with 'Link with Stripe' please see this Stripe article for more information.
How does pay on arrival work?
If you add bookings to your basket that have been marked as available for pay on arrival then you may be presented with an additional "Pay on Arrival" button. You will only be presented with "Pay on Arrival" if: a) all slots in your basket have been marked as "available for pay on arrival" by administrators. b) you do not already have sufficient credit on your account to pay for the bookings.
If you chose the pay on arrival option your online credit will be deducted by the total of your bookings. You will need to cover the balance when you arrive for your bookings or as agreed with an administrator. Please be aware that your riding school may not support pay on arrival.
How do I buy and redeem gift vouchers?
You can buy and redeem gift vouchers from the gift voucher page on your riding school's system. Only gift vouchers purchased online can be redeemed online. When you purchase a gift voucher online you will be emailed a link which can be redeemed up until the expiry date. The value on gift vouchers will be lost once expired. Please check the expiry time when purchasing as the expiry changes with each system. Please note the purchasing and redeeming user must have verified their email address. Vouchers will be redeemed as online credit.
My Child's profile is showing adult pricing?
For a profile to be categorised for Child's pricing, the date of birth must be set correctly when the profile is validated. If you retrospectively adjust or add a date of birth then please contact your riding school directly so they can revalidate your account.
We're here to help!
For queries relating to individual riding schools please include which riding school you are from.