How do I add or change the rider levels or other system configuration settings like age ranges and declarations.
Some system settings such as rider levels, legal declarations and cut off timings can only be changed by contacting us. Please drop us an email and we will get these settings updated for you as quickly as possible.
Most settings such as dashboard notifications, age ranges, instructors, admins, disciplines, credit discounts, templates and booking extras can be adjusted by visiting the admin panel and opening the relevant page. If you need a hand with any of your system settings please let us know.
How does the rider check-in tool work?.
The rider check-in tool allows riders to mark when they have arrived on site. Admins can then see the check-in history to check when riders arrive on site.
Currently the check-in tool does not link to bookings, it is simply a log. We recommend using the check-in tool with a lock down application so users can only see the check-in page.
What do the colours on the horse due report mean?
The calendar icon next to each horse lets you know if anything is overdue or coming up. You can see a break down of what is due using the due report button.
Red means the date has passed so is overdue. Yellow is coming up in 28 days. Green is the future.
How does horse availability work?
You can mark horses as unavailable from the Horse Manager. You must save the availability for a given day for the availability to be accounted for on the horse allocation tools. The availability manager will be red if the changed are unsaved for the selected day.
You can set the default availability for a horse from its profile; this will set the default on the availability tool but you must still save the given day for the availability to be applied.
How do you manage staff, instructors and add or remove permissions?
You can manage staff from the Staff Manager. From here you can see all of the staff accounts on the system, access staff records and set permissions. You also use the staff manager to create instructors on your system.
To add a new staff member to your system use the Add Staff button on the Staff Manager - pop in their name and the permissions you would like them to have. Once a staff record has been added you can then use the Link Account button to grant the permissions to the staff member. They will need to register for an account before you are able to link their account.
We recommend all staff members have their own login for security and so the system can track who makes changes.
To remove a staff member simple select their profile and unlink their account or delete the record.
Only staff with "Staff Record" permissions will be able to see staff records or add or remove staff.
We're here to help!
For queries relating to individual riding schools please include which riding school you are from.